Ideas

Entry No

Source

Lillrank P, Liukko M. Standard, routine and non-routine processes in health care. International Journal of Health Care Quality Assurance. 2004;17(1):39-46. doi:10.1108/09526860410515927

Source link

Link

Source Type

Review /Overview

Main Domain

Systems

Sub-domain 1

Management

Sub-domain 2

Process vs outcomes

Key Points

Makes important but often overlooked distinctions between variation and variety and between standard, routine and non-routine processes of care. Useful reading for anyone trying to manage healthcare quality management / improvement programs

Citns Jan 24

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