| Entry Date | 2023-12-28 |
| Source | Lillrank P, Liukko M. Standard, routine and non-routine processes in health care. International Journal of Health Care Quality Assurance. 2004;17(1):39-46. doi:10.1108/09526860410515927 |
| Link | Link |
| Source Type | Review /Overview |
| Domain | Systems |
| Subdomain1 | Management |
| Subdomain2 | Process vs outcomes |
| Key Points | Makes important but often overlooked distinctions between variation and variety and between standard, routine and non-routine processes of care. Useful reading for anyone trying to manage healthcare quality management / improvement programs |
| Citns | 139 |