| Entry Date | 2023-12-28 |
| Source | Kaplan RS, Norton DP. The Balanced Scorecard : Translating Strategy into Action. Harvard Business School Press; 1996. |
| Link | Link |
| Source Type | Book |
| Domain | Groups |
| Subdomain1 | Organisations |
| Subdomain2 | Performance measurement |
| Key Points | An early and simple but still relevant and valuable 4 quadrant schema for measuring key dimensions of performance in an organisation including healthcare services |
| Citns |